DTAP is a virtual ATM. We debit your entitlements from your Travel Card and deposit them directly to your nominated Bank Account.

DTAP saves you having to find an ATM to withdraw your entitlements as cash, and unlike an ATM we ensure you get the full amount you are entitled to - every cent.

Because we handle the transaction end-to-end, the fees associated with the withdrawal are simplified. No more splitting transactions to separate out the credit card fees!

Simply enter your Department email and select a password.

We will send you a registration email. Once you respond to this email, your account is active.

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DTAP is a Registered Remittance Service provider through AUSTRAC. By law we are required to Know-Your-Customer before we provide any remittance services.

To meet this requirement, we ask that you provide some basic details, which we validate against the official records.

This is a one-off process and takes about 1 minute to complete.

If you are having difficulty validating your identity with us, you can contact our Security Department by emailing security@dtap.com.au

To learn how we protect and store your personal information, please see How is my Personal Identifying Information (PII) protected?

No. The DTAP Service Fee is included in your Travel Budget, separate to your entitlement; so, our service costs you nothing.

Always check that you are transferring only the values of the Meals and Incidentals (or your approved Allowances), to which you are entitled.

Your Travel Budget will include additional funds to cover the DTAP Service Fee.

The DTAP Service Fee covers all the fees and charges associated with transferring funds from your Travel Card.

This includes any Card Issuers fees and charges, such as "Cash Advance Fees", and any third-party charges.

Because we manage the service end-to-end, only a single fee is applicable.

Reminder: The DTAP service fee is separate to your entitlement. The funds you nominate to withdraw will be paid out to you in full, the service fee is a separate charge.

No. Once funds are transferred to your nominated bank account using DTAP they cannot be refunded or adjusted. We will only hold, cancel or reverse transactions in exceptional circumstances.

The service fee is always non-refundable.

If you have incorrectly transferred funds, you will need to address this through your accounting department.

All Credit Card information is handled by our Level 1 PCI DSS compliant systems.

This is the highest level of compliance available and is the same level of data security implemented by all major financial businesses.

After you have submitted your credit card information, we validate the details and, if successful, store the information as an encrypted token.

This means you only need to enter your information once and the "plain text" details of your credit card are not available to anyone.

Your Bank Account BSB and Account Number are stored in a highly encrypted state, just like your credit card details. We only decrypt this information in order to process a funds transfer.

To best protect your information, we cannot dynamically decrypt this information and display it, even to you.

If for any reason you feel there has been an error was made when entering your bank details, please go to your Dashboard and update your bank account information.

All your personal identifying information (PII), such as date of birth, identity document details and address, is stored in a highly encrypted state via a tokenised reference to the Department of Home Affairs Document Verification Service.

This is similar to how we store and protect your credit card and financial information.

We are required by law to collect and retain certain personal information before we can provide you any financial services. We collect the minimum information necessary to satisfy this requirement.

If you would like a copy of the information we hold, you can contact our Security Department by emailing security@dtap.com.au

The following lists the information we retain:

• Email Address
• Full Legal Name
• Date of Birth - Tokenised reference
• Residental Address - Tokenised reference
• DVS Document Details - Tokenised reference

Further details on how we manage your personal information, and how we adhere to the Australian Privacy Principles can be found in our Privacy Policy.

Transfers made with DTAP will show on your statement under DTAP.

Each DTAP transfer will consist of two charges to your Travel Card (as shown in the image below):

1. The amount you requested to be transferred to your account (ie: your Travel Allowances or Meals and Incidentals)
2. The service fee associated with this transfer (the Withdrawal Fee)

To acquit the charges to your Travel Card correctly, use the following assignments:

For your Travel Allowances:

1. Expense Type: DOM MEALS INC (for example)
2. Tax Code: P5 (selecting this Tax Code will ensure $0.00 GST is applied)


Note that this is just an example, and your cash entitlements may need to be acquitted against a different Expense Type.
Always consult your Travel Budget for the correct allocation.

For the Service Fee:

1. Expense Type: Z_FEES
2. Tax Code: P2 (selecting this Tax Code will ensure $0.00 GST is applied)

All Funds processed by DTAP, including the DTAP Service Fee, are exempt from the GST.

If a Tax Amount is showing in CMS, this can be easily over-ridden by selecting the P2 or P5 Tax Code (see above) against the DTAP charge.

This Tax Code should automatically apply when you select the correct Z_FEES or DOM MEALS INC Expense Type.

You can contact our Security Department by emailing security@dtap.com.au

If you would like a call-back, please state this in your email and provide us your best day-time phone number.

If you have received a suspicious email, please include that information, so we can investigate your concern fully.

If you would like to close or disable your account, please contact us by emailing support@dtap.com.au

The request must be sent from your registered email account.

Once an account is disabled, you can enable it again by using the Password Reset tool.

We are required to retain certain information about transactions and our customers for a legislated period.

Please email any further questions or enquires to support@dtap.com.au